Shipping policy

Delivery Information
Every item we sell is made-to-order and handcrafted just for you in our workshop. Because of this, your order goes through a production phase before it is handed over to our couriers.
Please review our delivery guidelines below to see when your custom piece will arrive.

⏱️ Total Turnaround Time
To estimate when your parcel will arrive, please use this simple calculation:
Production Time (Making your item) + Shipping Time (Courier journey) = Total Delivery Time
  • Our Standard Production Time: It takes us 2-3 business days to design, engrave, finish, and pack your custom order.
  • Peak Seasons: During busy periods (like the lead-up to Christmas, Father's Day, or wedding season), production may take up to 3-5 business days. We will always display notices on our homepage if timelines change.


📦 UK Shipping Options & Costs
Once your order leaves our workshop, it is dispatched using the delivery method you select at checkout:
We use 2nd class Royal Mail as standard however all items will have the option to upgrade this.
Standard Delivery  -  2-5 Business Days
Express Delivery  -  1-2 Business Days. (Royal Mail 24 tracked )
Next Day  -  Next Business day (Royal Mail Guaranteed Before 1PM)
Please note: "Express" or "Next-Day" shipping speeds up the courier transit time, not our workshop's handcrafting time. If you need an item urgently for a specific date, please contact us before ordering.


📍 Tracking Your Order
As soon as your parcel is packed and leaves our workshop, you will receive an automatic dispatch email.  For all upgraded tracked postal options this email will include a tracking link or tracking reference number so you can follow your journey straight to your front door. 
STANDARD DELIVER IS NOT A TRACKED SERVICE


⚠️ Delivery Addresses & Faults
  • Incorrect Addresses: Please double-check your shipping address during checkout. We cannot change the delivery address once a parcel has left our workshop. We are not responsible for lost packages due to inaccurate address data.
  • Damaged Items: We take immense care packaging our fragile acrylic and wood items. However, if your order arrives broken or damaged in transit, please take clear photos of the item and its packaging and email within  48 hours of delivery so we can fast-track a replacement for you.  

Please do not destroy the item as in some situations we may request a return for a quality control investigation.