FAQ

🛍️ Ordering & Customisation
  • Can I change my text after placing an order?
    • Only if you email us within 1 hour of purchase; once crafting begins, changes cannot be made.
  • Do you send a design proof before making the item?
    • To keep dispatch times fast, we do not automatically send proofs unless specifically requested or for highly complex custom designs.
  • Can you engrave custom logos or business branding?
    • Yes, we are happy to look into this for you - please email your
      high-resolution logo vector file (.SVG or .AI) to us before ordering.
  • What happens if I make a spelling mistake on my order?
    • Because items are permanently personalised, we cannot offer refunds or replacements for customer typos.
📦 Shipping & Delivery
  • How long will it take to make and ship my item?
    • Our standard processing time is 2-3 business days, plus shipping time depending on your chosen delivery method.
  • Do you offer express or next-day shipping?
    • Yes, you can upgrade to express delivery at checkout if you need your item in a hurry.
  • Can I ship an item directly to a gift recipient?
    • Absolutely, just enter their address at checkout and leave a note if you want us to omit the priced invoice.
  • What should I do if my item arrives damaged?
    • Please email us photos of the damaged item and packaging within 48 hours of delivery so we can arrange a replacement.
🪵 Materials & Product Care
  • Will the wood grain on my item look exactly like the photo?
    • Every piece of natural timber has unique grain patterns, knots, and colour tones, making your item truly one-of-a-kind.
  • Are your wooden items suitable for outdoor use?
    • Unless specified in the product description as weather-treated, our wooden items are designed for indoor use only.